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Cargo Run Support

Lost a crate you shouldn't have, found a bug or have an idea for the next port? Send us the details and we will help.

Email Cargo Run Support

Include in your report

  • ✓iPhone model
  • ✓iOS version
  • ✓Cargo Run version (Settings)
  • ✓Game mode and level or Story mission
  • ✓What happened and what you expected
  • ✓Screenshot or screen recording, if possible

Common questions

How do I load the ship?

Drag anywhere to move the crate over the deck, then let go to drop it. To turn a long crate, tap with a second finger or use the rotate button.

How does ballast work?

At sea, drag the weight along the ballast rail (or drag anywhere on the sea) to lean the ship against the wind and waves and keep her level.

Why did my voyage fail?

Each level has one goal: deliver the cargo. If too many crates go overboard or the ship tips too far, the voyage ends. After a failed crossing the game tells you what went wrong — a loading tip, or an upgrade that would help.

Is a retry the same level?

Yes. A level is fixed the first time you play it, so a retry sails the same sea and the same cargo order.

What happens if the game is interrupted?

If your phone closes the game mid-crossing, Cargo Run saves a safe point. Tap Resume on the Home screen to continue.

Where is my progress saved?

On your device only. Cargo Run has no account or cloud save, so deleting the app deletes your progress and Bitmady cannot recover it.

Does it need internet? Are there ads or purchases?

No. Cargo Run plays fully offline, shows no ads and has no real-money purchases in the current version.

Which devices and languages are supported?

iPhone with iOS 15 or later, played one-handed in portrait. The game is available in English, Turkish, French, German, Italian and Spanish.

Privacy question?

Read how Cargo Run keeps your game on your device.